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    </xml><![endif]-->
    <style>
        @font-face {
            font-family: "Times New Roman";
        }

        @font-face {
            font-family: "宋体";
        }

        @font-face {
            font-family: "等线";
        }

        @font-face {
            font-family: "Wingdings";
        }

        @font-face {
            font-family: "Arial";
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        @font-face {
            font-family: "等线 Light";
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            mso-level-text: \2022;
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            font-family: Arial;
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            mso-level-text: \F075;
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            font-family: Wingdings;
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            font-family: Wingdings;
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            mso-level-number-format: bullet;
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            font-family: Wingdings;
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            font-family: Wingdings;
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            mso-level-text: \F06C;
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            font-family: Wingdings;
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            mso-level-text: \F06E;
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            font-family: Wingdings;
        }

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            mso-level-text: \F075;
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            font-family: Wingdings;
        }

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            font-family: 'Times New Roman';
            font-weight: bold;
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            mso-level-text: "%2)";
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l1:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
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            font-family: 'Times New Roman';
        }

        @list l1:level4 {
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            font-family: 'Times New Roman';
        }

        @list l1:level5 {
            mso-level-number-format: alpha-lower;
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            font-family: 'Times New Roman';
        }

        @list l1:level6 {
            mso-level-number-format: lower-roman;
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            mso-level-text: "%6.";
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l1:level7 {
            mso-level-number-format: decimal;
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            mso-level-text: "%7.";
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            mso-level-number-position: left;
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l1:level8 {
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            mso-level-number-position: left;
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l1:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 210.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l2:level1 {
            mso-level-number-format: decimal;
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            mso-level-text: "%1.";
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            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
            font-weight: bold;
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            font-family: 'Times New Roman';
        }

        @list l2:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
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            font-family: 'Times New Roman';
        }

        @list l2:level4 {
            mso-level-number-format: decimal;
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            mso-level-text: "%4.";
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            font-family: 'Times New Roman';
        }

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            font-family: 'Times New Roman';
        }

        @list l2:level6 {
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            margin-left: 126.0000pt;
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            font-family: 'Times New Roman';
        }

        @list l2:level7 {
            mso-level-number-format: decimal;
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            mso-level-text: "%7.";
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            font-family: 'Times New Roman';
        }

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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l2:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
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            mso-level-tab-stop: none;
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level1 {
            mso-level-number-format: decimal;
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            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
            font-weight: bold;
        }

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            mso-level-suffix: tab;
            mso-level-text: "%2)";
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            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
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            mso-level-number-position: right;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
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            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level8 {
            mso-level-number-format: alpha-lower;
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            mso-level-number-position: left;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l3:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 210.0000pt;
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            font-family: 'Times New Roman';
        }

        @list l4:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l4:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l4:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
            font-weight: bold;
        }

        @list l5:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l5:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l6:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l6:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level1 {
            mso-level-number-format: chinese-counting-thousand;
            mso-level-suffix: tab;
            mso-level-text: "%1、";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 21.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l7:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l8:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l8:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
            font-weight: bold;
        }

        @list l9:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l9:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l10:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l10:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l11:level1 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \2022;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: Arial;
        }

        @list l11:level2 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F06E;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level3 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F075;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level4 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F06C;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level5 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F06E;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level6 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F075;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level7 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F06C;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level8 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F06E;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l11:level9 {
            mso-level-number-format: bullet;
            mso-level-suffix: tab;
            mso-level-text: \F075;
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 210.0000pt;
            text-indent: -21.0000pt;
            font-family: Wingdings;
        }

        @list l12:level1 {
            mso-level-number-format: chinese-counting-thousand;
            mso-level-suffix: tab;
            mso-level-text: "%1、";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 21.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l12:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l13:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l13:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level1 {
            mso-level-number-format: chinese-counting-thousand;
            mso-level-suffix: tab;
            mso-level-text: "%1、";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 21.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
        }

        @list l14:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l14:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l15:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l15:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l16:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l16:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level1 {
            mso-level-number-format: chinese-counting-thousand;
            mso-level-suffix: tab;
            mso-level-text: "%1、";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 21.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l17:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level1 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%1.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 宋体;
            font-weight: bold;
        }

        @list l18:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 63.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level4 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%4.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 84.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level5 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%5)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 105.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level6 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%6.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 126.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level7 {
            mso-level-number-format: decimal;
            mso-level-suffix: tab;
            mso-level-text: "%7.";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 147.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level8 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%8)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 168.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l18:level9 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%9.";
            mso-level-tab-stop: none;
            mso-level-number-position: right;
            margin-left: 189.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l19:level1 {
            mso-level-number-format: chinese-counting-thousand;
            mso-level-suffix: tab;
            mso-level-text: "%1、";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 21.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l19:level2 {
            mso-level-number-format: alpha-lower;
            mso-level-suffix: tab;
            mso-level-text: "%2)";
            mso-level-tab-stop: none;
            mso-level-number-position: left;
            margin-left: 42.0000pt;
            text-indent: -21.0000pt;
            font-family: 'Times New Roman';
        }

        @list l19:level3 {
            mso-level-number-format: lower-roman;
            mso-level-suffix: tab;
            mso-level-text: "%3.";
            mso-level-tab-stop: none;
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            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:24.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">帮助中心</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:24.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=28><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
color:rgb(46,117,181);font-weight:normal;font-size:22.0000pt;
mso-font-kerning:0.0000pt;"><font face="等线 Light">目录</font></span><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
color:rgb(46,117,181);font-weight:normal;font-size:22.0000pt;
mso-font-kerning:0.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:24.9000pt;mso-char-indent-count:1.6600;"><span><span><a
            href="#_Toc15377541"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">规则管理</font>&#8212;新建系统质检规则</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">2</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377542"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">专项质检任务</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">5</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377543"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">自动质检任务</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">6</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377544"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">设置质检任务</font>&#8212;&#8212;计分方式</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">7</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377545"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">一、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;">&#8220;任务&#8221;计分方式</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">7</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377546"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">二、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;">&#8220;录音&#8221;计分方式</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">8</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377547"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">模型测检</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">10</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377548"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">规则统计</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">10</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377549"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">一、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">系统质检规则的统计说明</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">10</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377550"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">二、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">人工质检规则的统计说明</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">11</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377551"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">标签统计</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">11</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377552"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">一、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">系统标签的统计说明</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">11</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377553"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">二、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">话务小结的统计说明</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">12</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377554"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">数据挖掘</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">12</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377555"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">一、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">业务趋势概览</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">12</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377556"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">二、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">业务场景概览</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">12</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377557"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">三、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">重点关注场景</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">12</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377558"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">四、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">地域热力图</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">13</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377559"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">五、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">重点关键词分析</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">13</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377560"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">六、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">无主题分析</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">13</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377561"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">七、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">话务明细导出</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">14</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:30.0000pt;"><span><a href="#_Toc15377562"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">词配置</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">14</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377563"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">一、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">重点业务关键词</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">14</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc2 style="text-indent:30.0000pt;"><span><a href="#_Toc15377564"><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">二、</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span class="15" style="mso-spacerun:'yes';font-family:等线;color:rgb(5,99,193);
font-size:15.0000pt;"><font face="等线">排除词</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#9;</span><span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">15</span></span></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoToc1 style="text-indent:10.6500pt;mso-char-indent-count:0.7100;"></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <h1><a name="_Toc15377541"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font
            face="等线">规则管理</font>&#8212;新建系统质检规则</span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <p class=MsoNormal style="text-indent:21.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">新建系统质检规则，子规则的配置说明如下：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">文本子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测坐席</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">客户所说的内容。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">抢插话子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测坐席</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">客户是否抢插话。声道选择坐席，表示坐席抢插话，即坐席打断客户说话。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">静音子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测坐席和客户都未说话的时长。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">音量子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测一句话和上一句话的平均音量差值，包括音量突增和突降，衡量单位是分贝。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">语速子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测一句话的平均语速；衡量单位是字</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">秒。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>6.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">情绪子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测是否出现负面情绪。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>7.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">声道子规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">检测坐席</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">客户某一方说话</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">不说话的时长。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">声道选择坐席，命中选</font>&#8220;是&#8221;，表示坐席说话；该种情况下，包括仅坐席说话、叠音的其中一种情况或两种情况的组合。举例如下图：</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">声道选择坐席，命中选</font>&#8220;否&#8221;，表示坐席不说话；该种情况下，包括静音、仅用户说话的其中一种情况或两种情况的组合。举例如下图：</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="text-indent:21.0000pt;text-align:left;"><img width="909" height="140"
                                                                           src="../../assert/image/helpImg/img2132.png"><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="text-indent:9.9500pt;mso-char-indent-count:0.9500;text-align:left;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>8.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">次数：</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于命中性选</font>&#8220;是&#8221;的文本子规则，以及静音、语速、音量、抢插话、声道子规则，若次数写</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">N，指一通录音中，每出现N次，规则被命中1次。如果为空，则出现1次及以上，规则只被命中1次。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">举例如下图：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;
text-align:left;"><span style="mso-spacerun:'yes';font-family:'Times New Roman';color:rgb(0,0,0);
font-size:8.0000pt;mso-font-kerning:0.0000pt;background:rgb(0,0,0);
mso-shading:rgb(0,0,0);color:rgb(255,255,255); ">&nbsp;</span><img width="405" height="233"
                                                                   src="../../assert/image/helpImg/img2235.png"><span
            style="mso-spacerun:'yes';font-family:'Times New Roman';color:rgb(0,0,0);
font-size:8.0000pt;mso-font-kerning:0.0000pt;background:rgb(0,0,0);
mso-shading:rgb(0,0,0);color:rgb(255,255,255); "><o:p></o:p></span></p>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;text-align:left;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于命中性选</font>&#8220;否&#8221;的文本子规则：若次数写</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">N，指出现N-1次及以下，规则被命中；如果为空，系统按照1次处理。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">举例如下图：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;
text-align:left;"><img width="405" height="212"
                       src="../../assert/image/helpImg/img2299.png"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;
text-align:left;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>9.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">位置</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#8212;</span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">绝对位置</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：检测范围在整通话务中的绝对位置，包括大于等于、小于等于、录音结尾。如图举例，若一通录音的时长是</font>5</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">0</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">秒，那么：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:21.0000pt;mso-char-indent-count:0.0000;text-align:left;"><img width="382"
                                                                                                 height="120"
                                                                                                 src="../../assert/image/helpImg/img2366.png"><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;text-align:left;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">小于等于</font>10秒，指录音开始的前10秒：0-10秒。检测子规则的开始时间范围是0-10秒。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">大于等于</font>10秒，指10秒后：10-50秒。检测子规则的开始时间范围是10-50秒。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">录音结尾</font>10秒，指录音结尾前的倒数10秒：40-50秒。检测子规则的结束时间范围是40-50秒。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">若绝对位置配置是空值，表示检测范围是整通话务。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
line-height:200%;mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>10.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">位置</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">&#8212;</span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">相对位置</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：仅用于</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">1</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">条规则包含多条子规则的情况下，指某子规则相对于另</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">1</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">条子规则的位置，包括前、后、前后。如图举例，若一通录音的时长是</font>5</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">0</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">秒，那么：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;
line-height:200%;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:14.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:21.0000pt;text-align:left;
line-height:200%;"><img width="428" height="72"
                        src="../../assert/image/helpImg/img2606.png"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:14.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="text-indent:10.6500pt;mso-char-indent-count:0.7100;text-align:left;
line-height:200%;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
line-height:200%;mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">如果子规则</font>1发生于20-30秒之间。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">子规则</font>1前10秒：10-20秒。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">子规则</font>1后10秒：30-40秒。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">前后</font>=前+后。子规则1前后10秒：10-20秒和30-40秒。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>11.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">声道</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：指规则检测对象，包括坐席、客户、全部。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l2 level1 lfo1;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>12.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">命中</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：包括是、否。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">在文本子规则中，命中选</font>&#8220;是&#8221;：表示如果说了文本内容所填的话，该规则被命中。命中选&#8220;否&#8221;：表示如果没有说文本内容所填的话，该规则被命中。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:63.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level2 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">在声道子规则中，命中选</font>&#8220;是&#8221;，表示说话；命中选&#8220;否&#8221;，表示不说话。如：声道选择坐席，命中选&#8220;是&#8221;，表示坐席说话。声道选择坐席，命中选&#8220;否&#8221;，表示坐席不说话。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377542"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">专项质检任务</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l9 level1 lfo3;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">专项质检任务：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对过去或未来的话务录音进行质检，系统只执行一次质检任务，出一次考核成绩</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l9 level1 lfo3;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">通话时间段：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">指要质检的时间范围。考核分数可在系统完成质检后的第二天查询。通话时间段所填数值是话务录音的开始时间点。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377543"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">自动质检任务</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l5 level1 lfo4;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">自动质检任务：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对未来的话务录音进行质检，系统可按照设定的考核周期自动执行质检，适用于有固定考核周期的日常质检，每个考核周期出一次考核成绩。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l5 level1 lfo4;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">计分方式：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">根据实际质检需求选择计分方式，计分方式有两种：按录音计分、按任务计分。</font></span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l5 level1 lfo4;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">有效期：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">质检任务执行的时间范围。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l5 level1 lfo4;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">考核周期</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：指每月需要质检的话务录音的日期范围。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">若每个月的每天的全量话务录音都需要质检，设置为</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">1日&#8212;31日，31日表示</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">每</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">个月的最后一天；</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">若对每月</font>10号至次月5号</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">的话务录音</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">进行质检，设置为</font>10日-5日。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">考核分数可在一个考核周期结束且系统完成质检后的第二天查询。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l5 level1 lfo4;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">考核时间：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">指每日需要质检的话务录音的时间范围。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">若每天的</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">24小时都进行质检，设置为默认值。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">若每天的</font>7点-18点进行质检，设置为7:00-18:00。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377544"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">设置质检任务</font>&#8212;&#8212;计分方式</span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l14 level1 lfo5;"><a name="_Toc15377465"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>一、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc15377545">&#8220;任务&#8221;计分方式</a></span></b><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">非致命性：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">一般用于坐席违规后影响较小的规则。非致命的某条规则：针对</font>1条录音，在质检任务执行后，被命中1次，则扣分1次，扣分不超过扣分上限。若扣分上限为空，则扣分无限制，扣完为止。</span><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">致命性：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">一般用于坐席违规后性质比较恶劣的规则。致命的某条规则：针对</font>1条录音，在质检任务执行后，被命中1次，会将扣分上限的分数，全部扣完。若扣分上限为空，则该坐席的整期考核得分为0。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">致命性规则如果不设分值上限，某条录音命中该规则后，无论加分情况如何，该任务考核得分为</font>0分。</span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统质检规则与人工质检规则的计分机制相同。</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">规则记分举例如下：</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="554"
                                                                                                             height="184"
                                                                                                             src="../../assert/image/helpImg/img3606.png"><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></b></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">注：表格中所有的规则，都是出现</font>1次，规则被命中1次</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">质检模型分数</font>=</span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">一项质检任务的某坐席的总分</font> &nbsp;</span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>6.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">坐席质检考核得分</font>=</span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">模型分数</font>+加分规则的总加分-减分规则的总扣分。</span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>7.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">1项质检任务下某坐席的考核得分计算举例如下：</span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="554"
                                                                                                             height="220"
                                                                                                             src="../../assert/image/helpImg/img3715.png"><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>8.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">实际质检总扣分</font> </span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">= 所有规则的扣分总和 &#8800; 所有录音的扣分总和</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>9.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">在语音测听详情页面，单条录音的分值展示如下：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="791"
                                                                                                             height="388"
                                                                                                             src="../../assert/image/helpImg/img3772.png"><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></b></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l14 level1 lfo5;"><a name="_Toc15377466"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>二、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc15377546">&#8220;录音&#8221;计分方式</a></span></b><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">新计分方式，某条规则的扣分上限仅针对</font>1条录音设定该规则扣分上限。</span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">致命性规则：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">如果不设分值上限，某条录音命中该规则后，无论加分情况如何，该录音得分为</font>0分。</span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统质检规则与人工质检规则的计分机制相同。</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">单条录音的记分举例如下：</font></span></b><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;"><img width="553" height="210"
                                                                  src="../../assert/image/helpImg/img3896.png"><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></b></p>
    <p class=MsoNormal style="text-indent:21.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">注：表格中所有的规则，都是出现</font>1次，规则被命中1次</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">坐席质检考核得分</font> </span></b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">=</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">该任务下所有录音的平均分</font> = 所有录音的得分总和/录音总条数</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>6.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">质检模型分数</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">=坐席单条录音初始分数</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l4 level1 lfo7;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>7.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;">1项质检任务下某坐席的考核得分计算举例如下：</span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="553"
                                                                                                             height="193"
                                                                                                             src="../../assert/image/helpImg/img4007.png"><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l16 level1 lfo6;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>10.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">在语音测听详情页面，单条录音的分值展示如下：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="800"
                                                                                                             height="388"
                                                                                                             src="../../assert/image/helpImg/img4034.png"><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></b></p>
    <h1><a name="_Toc15377547"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">模型测检</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l8 level1 lfo8;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">模型测检：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">测检模型的合理性，通过查看规则命中情况、进行语音测听来优化规则和模型。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l8 level1 lfo8;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">最大语音条数：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">指所选取语音的最大条数，可自行设置，系统最大支持</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">1000条。</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l8 level1 lfo8;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">通话时间段：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">指模型测检的时间范围。通话时间段所填数值是话务录音的开始时间点。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377548"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">规则统计</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l7 level1 lfo9;"><a name="_Toc5802664"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>一、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802783"></a><a name="_Toc15377469"></a><a
                name="_Toc15377549"><font face="等线 Light">系统质检规则的统计说明</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=27 style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于系统质检规则，指标解释说明及计算公式如下：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">总命中量</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 系统命中量+人工添加量-人工纠正量</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统命中量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统最初命中的系统质检规则的命中量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工添加量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工添加的系统质检规则的命中量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工纠正量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工删除的系统质检规则的命中量，也是系统误判量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 申诉量/总命中量* 100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>6.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉成功率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 申诉成功量/总</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">量</font>*100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>7.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统正确率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= （系统命中量 - 人工纠正量） / （系统命中量+人工添加量）*100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l6 level1 lfo10;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>8.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统漏识率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 人工添加量 / 总命中量*100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l7 level1 lfo9;"><a name="_Toc5802665"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>二、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802784"></a><a name="_Toc15377470"></a><a
                name="_Toc15377550"><font face="等线 Light">人工质检规则的统计说明</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于人工质检规则，指标解释说明及计算公式如下：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l10 level1 lfo11;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">总命中量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工质检规则的命中量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l10 level1 lfo11;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 申诉量/总命中量* 100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l10 level1 lfo11;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉成功率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 申诉成功量/总</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">申诉</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">量</font>*100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377551"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">标签统计</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l17 level1 lfo12;"><a name="_Toc5802667"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>一、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802786"></a><a name="_Toc15377472"></a><a
                name="_Toc15377552"><font face="等线 Light">系统标签的统计说明</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于系统标签，指标解释说明及计算公式如下：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">总打标量</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 系统打标量+人工打标量-人工纠正量</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统打标量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统最初自动打的标签数量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工打标量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工添加的标签数量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>4.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工纠正量：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">人工删除的系统所打标签的数量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>5.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统正确率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= （系统打标量 - 人工纠正量） / （系统打标量 +人工打标量） 100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l15 level1 lfo13;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>6.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">系统漏识率</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">&nbsp;= 人工打标量 / 总打标量*100%</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l17 level1 lfo12;"><a name="_Toc5802668"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>二、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802787"></a><a name="_Toc15377473"></a><a
                name="_Toc15377553"><font face="等线 Light">话务小结的统计说明</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">对于话务小结，指标解释说明及计算公式如下：</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l18 level1 lfo14;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">总打标量</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">：话务小结的数量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377554"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">数据挖掘</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802670"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>一、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802789"></a><a name="_Toc15377555"><font
                face="等线 Light">业务趋势概览</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">分析各个业务分类或场景的话务量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">诉求量指标随时间的变化趋势。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">诉求量是命中业务场景语义的次数。话务量是命中业务场景语义的话务通数。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802671"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>二、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802790"></a><a name="_Toc15377556"><font
                face="等线 Light">业务场景概览</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">分析各个业务分类或场景在某段时间的话务量</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;">/</span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">诉求量情况，可逐级展示。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802672"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>三、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802791"></a><a name="_Toc15377557"><font
                face="等线 Light">重点关注场景</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><a name="_Toc5802673"></a><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802792"><font
            face="等线">分析重点关注场景在某段时间的话务量、诉求量及占比。</font></a></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc15377558"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>四、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><font face="等线 Light">地域热力图</font></span></b><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">展示各业务分类或场景在不同地市的话务量、诉求量情况。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802674"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>五、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802793"></a><a name="_Toc15377559"><font
                face="等线 Light">重点关键词分析</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">根据省份自定义关键词库展示某段时间内的业务关键词排行。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l13 level1 lfo16;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">重点关键词排行：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">展示各省自定义业务关键词在某时间段内的出现次数和话务量情况。所有的关键词都必须是语义平台已存在的词类。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l13 level1 lfo16;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">新词排行：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">展示未配置的词语出现次数和话务量情况。不需要统计的词语可以在排除词库中配置。点击某新词，可查看该新词的趋势图。</font></span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802675"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>六、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc15377560"></a><a name="_Toc5802794"><font
                face="等线 Light">无主题分析</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">无主题分析是通过聚类算法自动进行数据挖掘，定期分析展示用户来电中的热词和诉求排行，以及热词关系图谱。热词是指关键词，诉求是指短句。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">无主题分析，不需要在语义平台进行语义训练。不需要统计的词语可以在排除词库中屏蔽。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l3 level1 lfo17;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">热词排行：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">根据关键词出现次数排序展示。</font></span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l3 level1 lfo17;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">关系图谱：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">提供热词排行中热词的关联词组展示。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l11 level1 lfo18;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">图谱中，圆心代表选中热词，关联词距圆心的距离表示关联词与该热词的相关性程度；关联词距圆心越近，表示同时出现的话务通数越多。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l0 level1 lfo2;"><![if !supportLists]><span style="font-family:Arial;mso-fareast-font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>&#8226;<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">选中热词或关联词自身圆面积越大，表示该热词或关联词出现的次数越多。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l3 level1 lfo17;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><b><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">诉求排行：</font></span></b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">根据诉求短句出现次数排序展示。</font></span><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l12 level1 lfo15;"><a name="_Toc5802677"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>七、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><a name="_Toc5802796"></a><a name="_Toc15377561"><font
                face="等线 Light">话务明细导出</font></a></span></b><b><span style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:30.0000pt;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">支持话务明细导出，可根据业务分类、场景筛选导出话务明细。话务明细的筛选条件包括：通话时间、业务分类、场景、满意度、重复来电、呼叫类型、坐席班组、坐席工号、客户号码、挂机方等。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <h1><a name="_Toc15377562"></a><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><font face="等线">词配置</font></span></b><b><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:22.0000pt;mso-font-kerning:22.0000pt;"><o:p></o:p></span></b></h1>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l19 level1 lfo19;"><a name="_Toc15377563"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>一、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><font face="等线 Light">重点业务关键词</font></span></b><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l1 level1 lfo20;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>1.<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font
            face="等线">所有的关键词都必须是语义平台已存在的词类，名称必须和语义平台词类名称完全相同。</font></span><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l1 level1 lfo20;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>2.<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">导入关键词的</font>Excel文件需要按照导入模板格式填写，注意分隔符符号。</span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=27 style="margin-left:42.0000pt;text-indent:-21.0000pt;mso-char-indent-count:0.0000;
mso-list:l1 level1 lfo20;"><![if !supportLists]><span style="font-family:等线;mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>3.<span>&nbsp;</span></span></span><![endif]><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">支持导出关键词，可以自行输入查询条件查询后点击导出按钮进行导出。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
    <p class=MsoNormal style="margin-left:21.0000pt;text-indent:0.0000pt;mso-char-indent-count:0.0000;"><img width="553"
                                                                                                             height="180"
                                                                                                             src="../../assert/image/helpImg/img5579.png"><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p>&nbsp;</o:p></span></p>
    <h2 style="margin-left:21.0000pt;text-indent:-21.0000pt;mso-list:l19 level1 lfo19;"><a name="_Toc15377564"></a><![if
        !supportLists]><span style="font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';font-weight:bold;
font-size:16.0000pt;mso-font-kerning:1.0000pt;"><span style='mso-list:Ignore;'>二、<span>&nbsp;</span></span></span><![endif]><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><font face="等线 Light">排除词</font></span></b><b><span
                style="mso-spacerun:'yes';font-family:'等线 Light';mso-bidi-font-family:'Times New Roman';
font-weight:bold;font-size:16.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></b></h2>
    <p class=MsoNormal style="text-indent:21.0000pt;mso-char-indent-count:0.0000;"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><font face="等线">排除词配置针对的是重点关键词分析中的新词、无主题分析中的热词。</font></span><span
            style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:15.0000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p>
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